At Mapholoba Business Solutions, our key values of safety, quality and productivity are the foundation of our business – while character and integrity are the pillars of our success. The company strives to hold itself to the highest ethical standards in order to serve the long-term best interests of all of our stakeholders.

Mapholoba Business Solutions is also committed to its 5 core values:
Integrity. We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny.

Understanding. We must be caring, show respect, compassion and humanity for our colleagues and customers and always work for the benefit of the communities we serve.

Excellence. We must constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of the goods and services we provide.

Unity. We must work cohesively with our colleagues and suppliers and with our customers and partners in the sector, building strong relationships based on tolerance, understanding and mutual cooperation.

Responsibility . We must be responsible and responsive to the communities and environments in which we work, always ensuring that what comes from the people goes back to the people many times over.

Reduce waste, help conserve natural resources, and cut greenhouse gases. All Mapholoba Business Solutions employees shall reduce the amount of waste materials generated in the workplace and recycle the various materials identified in this policy. Employees maximize opportunities to recycle their waste whenever applicable.

Mapholoba Business Solutions seeks to comply with the highest standards of material and workmanship in order to insure the performance of our supplied product is in accordance with the client’s requirements.

Random samples and statistical methods will be conducted by Mapholoba Business Solutions as the basis for accepting or rejecting the quality of products and materials due to the client.

Mapholoba Business Solutions undertakes to make sure we specifically understand each customer’s needs before we start processing any order or project.

To constantly provide cutting edge knowledge and information as per client’s requirements, acceptable national and international standards

Achieving customer satisfaction through the combined efforts of planning, resource management, and delivery of services and feedback from our clients.

Mapholoba Business Solutions aims to meet customer’s needs with efficiency, effectiveness, fairness and courtesy:

• Providing a friendly service, showing respect and sensitivity
• Treating customers fairly - demonstrating our commitment to equality and diversity
• Recognising and responding to customer particular needs
• Dealing with customer’s requests and enquiries accurately, promptly and efficiently
• Respecting customer’s confidentiality
• Provide high level basic health care services to our staff.
• Making effective referrals to other related partners
• Offering an explanation if we can’t answer customer request /enquiry
• Establishing service standards and monitoring our performance
• Welcoming customer feedback

Mapholoba Business Solutions is committed to provide products and services of the highest quality standards that meet or exceed customer requirements and in accordance with applicable national standards.

Our Quality Policy commitment is based upon:

• Comply with set standards as per SABS requirements
• Continually improve our Quality Management System.
• Focusing on process improvement initiatives.
• Developing employee skills and increasing their contribution through effective training.
• Ensuring our suppliers and employees meet our quality requirement

Due to the high level of unemployment in South Africa, steps need to be taken to change this unacceptable statistic. At Mapholoba Business Solutions we understand that the economy of our country can be improved by increasing the employment rate thereby contributing to the economic growth of society in general. We have therefore undertaken to create jobs by increasing and expanding our business to accommodate as many people as possible.

As with the high level of unemployment, South Africa also suffers from the lack of skilled manpower. Mapholoba Business Solutions approach towards training and development of skills is to assist in alleviating this situation; our company is committed to training and developing the skills of its employees to acceptable levels of expertise. In doing so, earning power is improved, which in turn contributes to social improvement of employees

Mapholoba Business Solutions is committed to the development and the empowerment of its employees and the communities we serve.

Four Dynamic commitments have been identified to achieve this:

• Empower by up skilling our employees and the relevant participating community members.
• Engage all role players directly since this will improve service delivery objectives and efficient communication to maximise productivity.
• Enhanced plan is created for an overall framework for development. It aims to co-ordinate the work of local and other spheres of related industries and stakeholders in a coherent plan to improve the quality of life for all the employees and stakeholders within the local operating community.
• Enable the existing status quo as an evolving base for improvement. This would enable a successful plan for economic and social development for the area as a whole.